Frequently Asked Questions
Have questions about the cost of mental health care or what you need to know before your appointment? We’re here to answer your questions, so you feel comfortable in our care. Explore our frequently asked questions below.
How much does it cost to get care?
Gladstone providers participate in-network for: CareFirst, Blue Cross/Blue Shield, Cigna and United Healthcare/Optum. Patients may file for individual reimbursement if their insurance company is not one of these. Since we work with your insurance company, your fee will be a simple copay once you’ve met your annual deductible amount.
Please note, Gladstone is not in-network for Medicaid [Medical Assistance] or Medicare.
If you haven’t yet met your deductible, charges are as follows:
- Intake appointment with a Medical Doctor (MD)—$325
- Intake appointment with a Nurse Practitioner (NP)—$300
- Follow-up with an MD—$225
- Follow-up with an NP—$200
- Therapy intake appointment—$250
- Therapy follow-up appointment—$175
- Child/adolescent and parent intake appointment—$250
- Child/adolescent and parent follow-up appointment—$175
- Family therapy appointment.—$175
What do I need to bring with me to a new patient appointment?
New patients should fill out the following paperwork ahead of their appointment.
- Child & Adolescent Intake Packet
- Adult Intake Packet
- Authorization to Release or Request Healthcare Information (Blank)
- Authorization to Release or Request Healthcare Information (Primary Care Physician)
- Authorization to Release or Request Healthcare Information (School/School District)
- Authorization to Release or Request Healthcare Information (Therapist)
- Gladstone Billing Policies
Who has access to my health records?
In general, you own your health information. With some exceptions, you can choose who receives this and who doesn’t. Treatment is best when all your healthcare providers have the ability to communicate with each other.
Your provider will want you to complete written releases of information so that we can contact your primary care provider, psychotherapist, and other medical professionals with whom you’re working.
Is my diagnosis and treatment plan kept private?
From time to time, it may make sense for your provider to speak with someone other than your formal treatment team, such as with a family member. Unless this is a true emergency situation, she or he will ask for your written consent to do so.
There are some exceptions however. For example, when billing your insurance company, we need to provide your psychiatric diagnosis and treatment provided. In cases where patients present a very high risk of harm towards themselves or others, we may need to reach out to family, other healthcare providers, or law enforcement personnel.
If there’s a legal obligation to release your records such as with a subpoena, your treatment information may be disclosed. Additionally, Maryland requires “mandated reporters” such as physicians, nurse practitioners and therapists to report current or past child abuse to child protection services.
What happens if I need to cancel an appointment?
We know that sometimes things happen and you may miss an appointment. Should you need to cancel an appointment, we request you do so with at least 24 hours notice. However, patients are encouraged to cancel appointments as far in advance as possible. Late cancellations may be treated as a missed appointment. To cancel an appointment, please contact us.
What happens if I don’t show up to an appointment?
In order to meet the needs of our patients, any missed appointments will incur a $75 fee.
Do I have to have an appointment in order to get my medication refilled?
Providers typically prescribe enough refills to last until the next scheduled appointment. Holding regular check-ins enables us to ensure you’re responding well to treatment. In unusual circumstances, your psychiatrist will call in prescriptions. Learn more about the role of medication management in your treatment.
To submit refill requests to your provider, visit your patient portal. Please allow up to 72 hours for your provider to respond to your request.
Can I call my healthcare provider?
For routine matters, patients should contact us at their preferred office location. Please contact us during regular business hours, 8am – 6pm, Monday through Friday. Office staff will return calls as soon as they are able.
For emergencies, patients may contact their clinician as agreed as part of a treatment plan. However, our providers do not provide treatment or appointment time over the phone. Our providers will aim to set up your next appointment as soon as possible.
Who are Gladstone's providers?
Gladstone Providers are MDs and NPs. Gladstone Psychiatry and Wellness has qualified and efficient providers that consistently provide quality care.